Lost In Socks is committed to your satisfaction and understands how hard it is to find just the right pair of socks. If you are unsatisfied with your purchase in any way, please feel free to return/exchange your item within 30 days of delivery.
Socks must be unopened,unwashed, unworn to be return, socks are considered a hosiery item therefore once they are opened they cannot be resold due to sanitary restrictions.
***IN-STORE PURCHASE DISCLAIMER*****
For Items purchased in our physical retail locations, our return policy is exchange ONLY. The reason for the difference in policy is due to the fact that our in-store customers have the physical product in their hands to see, touch, and get the right size before purchase whereas our online patrons do not.
TO RETURN OR EXCHANGE YOUR ITEM, PLEASE FOLLOW THE STEPS BELOW.
-Your item needs to be unopened, unworn, and unwashed and with the original tags attached to be eligible for a return/exchange. If you send your item back to us without meeting these criteria, you will not receive a refund and will have to pay shipping again if you want the item back. Please note that if you have received free shipping through any coupon codes or other means, this amount will be deducted from your refund only in the case of a return.
-Simply fill out the form that was sent in your original packaging
-Unless we have made an error in shipping your item to you, (shipped the wrong item, or shipped a damaged/defective item), you will be responsible for shipping the items back to us. Original shipping costs are non-refundable.
If you are requesting an exchange, as stated above you will be responsible for shipping the original item back to us. We however will ship your new item free of charge. Any additional exchanges after the first will be at the customers expense.
-We do our best to process your refunds & exchanges as quickly as possible. Typically this process will take no longer than 3 weeks from the date of your return shipment but often it will be much quicker.
FOR DAMAGED OR INCORRECT ITEMS:
If you have received a damaged or incorrect item, please call immediately and we will correct the situation.
ADDITIONAL SHIPPING INSTRUCTIONS:
Mail your merchandise back to our Customer Service Department by following the steps below:
• Pack the item securely in the original package, if possible.
• All merchandise must be returned in new condition (unopened,unwashed and unworn), in the original boxes (whenever possible), and with all paperwork and tags attached to ensure full credit.
• If the merchandise is damaged, a refund or exchange may not be issued.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
•Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.